FAQ - Frequently Asked Questions

How It Works

Where can I see the photos of my order?

We take photos once the order is complete, and the link to the image can be found on the shipping invoice.

Can I ship just the contents of albums?

Yes. We can open and sort through albums to remove certain items like photo cards for shipping and then dispose of the albums. This service costs $0.50 per album for opening and sorting and $0.20 per album to dispose of the leftovers. A surcharge may be applied depending on how difficult it is to remove the contents (rare).

I am unsatisfied with my order and I am filing a claim through Paypal

We always strive to provide a great service and satisfy your requests. If for any reason you are unsatisfied with our service or what you received, please contact us and we will help you to solve the issue. Filing a claim on Paypal without valid reasons and without reaching out to our customer service first will result in us blocking you and ignoring future order requests.

How do I Place an Order?

Copy the links / URL of the items you would like and paste them into our order form on the "Account" page, and we will do the rest.

Do you assist with purchasing tickets?

This service is no longer provided.

Is there a review discount?

Of course! We appreciate any reviews you have for us, be it good or bad; we are always looking for ways to improve our services. Even an appreciation post on Instagram will get you a 5 USD discount on your next order! To receive a review discount, you will need to send us a link to the post in the "Additional Message" section of the order form.

What happens when something is sold out?

If an item is sold out before we issue the product invoice to you, it will not be charged on the invoice. Sometimes, orders for things can get canceled (after we make the purchase) due to a lack of stock (most sellers, aside from large franchise sellers, don't manage their inventory very well in South Korea); you will be notified, and you will be credited for it. The credit will then automatically be applied towards the shipping invoice if you don't want to replace it with anything else. To replace a sold-out item, place a new order and combine it with the previous order (in the order form) and mention "Replacement for sold-out item" in the additional messages section of the order form.

How can I make changes to my order?

If you have just submitted an order and it is pending review by our staff, you can go to the Order Details of your order found on the Order History page. You may add/remove/edit your order as you please. You will have to press the "Make Changes" button on the invoice (if it was issued) to make the changes to the order.

Are Pre-Orders Allowed?

Of Course! We don't treat pre-orders any differently than other orders. As long as you know it is a pre-order, we have no problems with this. As no storage fees are charged while we wait for the arrival of everything from your order, you may freely order such items. However, please note that having a single pre-order item in your order will delay the time frame of you receiving the rest of the items in that order. So customers are encouraged to place the orders on a different order form!

Do I Need an Account to Place an Order?

Yes. All your orders are bound to your account. Within the account page, you will find the order form and direct messaging system with staff, and you will also be able to manage your orders there.

Can I get photos of my items?

Our service provides a free photo of all your items when the shipping invoice is issued (After everything in your order is ready at our facility). The link to the pictures will be found within the shipping invoice.

What happens when I place an order?

Once you place an order, your order is typically processed within the hour during business hours. Staff will review the items and check the prices, the associated delivery fees (if any), and possible discounts on purchasing your items. An invoice is issued once the review is complete. You should receive an email and see it appear in your "Product Invoices" on the accounts page.

How do referral codes work?

Referrers receive 5 USD (or equivalent in their preferred currency) in credit for their future orders, and the referee also receives $5 as credit. You can create your referral code on the settings page found within the Account page. Referrers can stack their credits and use them all at once or even partially towards future orders. The referee can only use the referral code on their first order with KoreanBuddies.

Why is the photo in the shipping invoice?

For simplicity. The more orders you place through us, the more your order history and invoice history build-up. Sometimes when the delivery of an item is delayed to us, customers often prefer to ship what is here first and add the delayed item to a future package. So having the relation between photo and shipping invoice makes it easier to track which items were in which shipment.

Can you help finding an item?

Of course! This is a core part of our services, and it is free of charge! Just provide some information about what you're after (a photo is best), such as the name, model, or brand, and we will search the Korean web for you.